BitStarz Privacy Policy

At BitStarz Online Casino, we respect your privacy and are committed to protecting the personal data you share with us. This BitStarz Privacy Policy explains what information we collect when you visit bitstarz.com, create an account, use our bitstarz login, download the BitStarz casino app, or claim a bitstarz bonus code, and how we use, store, and protect that information. By registering with BitStarz Casino, you agree to the practices described below. Our casino is operated by Gareton B.V., registered under No. 160656 at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao, and licensed by the Curaçao Gaming Authority under licence no. OGL/2024/165/0185.

Information We Collect

We collect information directly from you and automatically through your use of our platform. When you register for bitstarz casino real money play, we ask for your name, date of birth, email address, phone number, and country of residence to verify your identity and confirm you meet the minimum legal age. We also collect payment details when you deposit or withdraw funds, including bank account information, cryptocurrency wallet addresses, or e-wallet identifiers.

• We gather registration data such as your name, email, and country when you sign up
• We record your gaming activity, including bets, wins, and losses across slots, live casino, and bitstarz poker
• We collect transaction data related to deposits, withdrawals, and any bitstarz bonus code or bitstarz no deposit bonus you redeem
• We track technical information such as your IP address, browser type, and device identifiers, including when you access us through the BitStarz casino app
• We store communications you send to our support team via email or live chat

How We Use Your Information

We use the information we collect to operate BitStarz Online Casino safely and efficiently. We process your data to verify your identity, prevent fraud, manage your account, and process deposits and withdrawals. We also use your information to personalize your experience, including tailoring promotions such as bitstarz free spins, a bitstarz 100 free spins offer, or a bitstarz 30 free spins no deposit campaign to your gaming preferences. Our team analyzes gameplay patterns to detect problem gambling behaviour and to support our responsible gaming commitments.

We may also use your data to communicate with you about account updates, security notices, and promotional offers. If you no longer wish to receive marketing communications, you can opt out at any time through your account settings or by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience while browsing BitStarz Casino. Cookies help us remember your preferences, keep you logged in during your session, and understand how you interact with our website and BitStarz casino app. We also use cookies to measure the effectiveness of our marketing campaigns, including those promoting a bitstarz promo code or bitstarz free bonus codes existing users offers. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services, including:

• Payment processors that handle deposits and withdrawals, such as CoinsPaid for cryptocurrency transactions
• Game providers and platform operators, including SOFTSWISS, that supply the software behind our slots, table games, and live dealer titles
• Identity verification providers who assist us in confirming your age and identity
• Regulatory authorities, including the Curaçao Gaming Authority, when required by law or license conditions
• Fraud prevention and security services that help us detect suspicious account activity

We require all third parties we work with to maintain appropriate security standards and to use your data only for the purposes we authorize.

Data Security

We take data security seriously and use industry-standard encryption, firewalls, and secure servers to protect your personal and financial information. Our systems are regularly monitored to detect unauthorized access attempts. While we implement strong safeguards, no method of electronic storage or transmission is completely secure, and we encourage you to use a strong password and keep your bitstarz login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. If you close your BitStarz Online Casino account, we may still be required to retain certain records related to transactions, bonus history, or verification documents in accordance with applicable Curaçao gaming regulations.

Your Rights

You have certain rights regarding the personal data we hold about you. Depending on your jurisdiction, these rights may include:

• The right to request access to the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of data processing
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact us using the details provided below, and we will respond within a reasonable timeframe.

International Data Transfers

As BitStarz Online Casino serves players across multiple regions, your data may be transferred to and processed in countries outside your country of residence, including Curaçao where our operations are based. We take appropriate measures to ensure that any international transfer of your data maintains an adequate level of protection consistent with this policy.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that an account has been created by a person under the legal age, we will immediately suspend the account and take appropriate action, including forfeiting any related bitstarz casino bonus or winnings.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including the United States, the United Kingdom, France, and other jurisdictions listed in our Terms and Conditions. If you access BitStarz Casino from a restricted location, we reserve the right to close your account and withhold any associated funds or bonuses in accordance with our policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of BitStarz Online Casino after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use, or protect your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team at [email protected] or through our 24/7 live chat available directly on our website and within the BitStarz casino app. We are here to address any concerns regarding your privacy while you enjoy everything BitStarz Casino has to offer.